All orders are processed in the order they are received. Most orders are shipped within 3 business days. Especially large orders, or orders placed during sale periods may take longer to process. Our natural perches make great gifts for bird owners — if you have a deadline, let us know!

Canada

Canadian orders are shipped using Canada Post Expedited service and include a tracking number and full insurance coverage (to the value of the order) for loss or damage that may occur during shipping. We package items carefully using the smallest box sizes possible for each order to avoid products shifting during shipping.

Shipping Within Ontario: $18 flat-rate (same shipping quote regardless of box size/weight)

Shipping To All Other Provinces and Territories: $30 flat-rate (same shipping quote regardless of box size/weight). For orders of just one or two small products feel free to reach out and see if there is a shipping option which would be cheaper than the flat-rate.

United States Orders

Depending on your address, Canada Post may ship to your destination. If they do not, FedEx or Purolator will be the carriers. Shipping is quoted on an individual basis and is determined by destination, box size and box weight. Upon receiving and reviewing the shipping quote you can either approve us to proceed with the order, or cancel the order.

*As orders to the United States cross an international border, customs import fees and duty charges may apply. If applicable, the buyer is responsible for these fees.

International Orders (Outside Canada and USA)

We are happy to ship The Flock Shop products worldwide. Shipping is quoted on an individual basis and is determined by destination, box size and box weight. Upon receiving and reviewing the shipping quote you can either approve us to proceed with the order, or cancel the order.

*As orders outside of Canada cross an international border, customs import fees and duty charges may apply, depending on the country to which the order is heading. Some countries do not charge any import fees at all. If applicable, the buyer is responsible for all import fees and/or duty.

Return Policy

We do not risk the spread of avian diseases to our customers and for this reason do not offer returns of refunds. Thank you for your understanding.